Rules and Regulations

Terms & Conditions

PetExpo^® 2025 is organised by MP Singapore Pte Ltd, also known as the “Organiser” in this Terms and Conditions.

Ticketing

Online & On-Site Purchase

• Visitor(s) should receive a Confirmation Email with QR Code(s) upon purchase via PetExpo^® 2025 website.
• Day and 3-Day Passes will be sold at S$5 and S$12 online respectively.
• Day and 3-Day Passes will be sold at S$6 and S$14 on-site respectively.
• Day Passes are ONLY valid for the date purchased.
• All admission passes sold are NON-refundable, NON-exchangeable and NOT for resale.
• By purchasing the tickets online, visitors are deemed to have agreed to the collection of their personal details for the purpose of future PetExpo^® 2025 marketing promotions, unless or otherwise stated.
• Visitor(s) must present the Confirmation QR Code to collect their wristband(s) for entry at the ticketing counter(s).
• Visitor(s) who purchased tickets under the SAFRA and PAssion promotion should present their SAFRA/PAssion  card/e-card for verification purposes upon collection.
• In conjunction with the 11th edition of PetExpo^® 2025, complimentary admission will be given to Pioneer and Merdeka Generation Card Holders. Pioneer and Generation Card Holders must present their card upon arriving at PetExpo^® 2025 to enjoy this promotion.

Admission

• Admission is strictly for ONE person per wristband.
• Wristbands are to be worn in the hall at all times.
• Children below 12 years old are entitled to complimentary admission.
• Pets are entitled to complimentary admission.
• Visitors will be issued a colour-coded wristband per day, per person as proof of entry to PetExpo^® 2025.
• Admission is at Singapore EXPO Hall 5B from 11am to 7.30pm on 25 April 2025, 10am to 7.30pm on 26 and 27 April 2025.
• For those who have collected their wristband, you can enter the hall from the re-entry point at Hall 6.
• Single-day wristbands cannot be used for multiple-day entry.
• No replacement wristband(s) will be issued for lost and/or damaged wristband(s).

Goodie Bag Collection

• Goodie Bag redemption starts from 1-3pm daily at the Goodie Bag Collection Booth.
• All visitors must present their proof of completion of the PetExpo^® 2025 attendee survey to redeem the goodie bag.
• All goodie bags are issued on a first-come first-served basis whilst stocks last.
  • Each visitor is only eligible to redeem ONE (1) goodie bag.
  • Visitors may not claim the goodie bag on behalf of another visitor
• Contents of each goodie bag may vary and are non-exchangeable for cash or other items.
• The organiser reserves the right to reject any redemptions who do not meet the above terms and conditions.
• No correspondence will be entertained on any matters relating to the organiser’s decision on the issuance and redemption of Goodie Bags.
• In conducting the attendee survey, the Organiser collects personal data (email, full name and contact number) from visitors. In redeeming or collecting your PetExpo^® 2025 goodie bag, you consent to allowing the organiser to collect, use, disclose or otherwise process this personal data in accordance with the Personal Data Protection Act (PDPA) by the Organiser for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by the law. Acceptance of any goodie bag shall constitute a release and discharge of the Organiser by each visitor from any and all liability, claims, demands, causes of action, and/or damages which the visitor may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the survey, (ii) personal injury and/or property damage, theft or loss suffered by the redemption as a result of the use and/or enjoyment of the products/items within the Goodie bag, and/or (iii) any tax liabilities in relation to the survey, products/items and/or use or enjoyment of the same. The Privacy Policy can be found at https://petexposg.com/privacy-policy/.

Lucky Draw

Lucky Draw Policy  

This Lucky Draw Policy sets out the terms and conditions governing the participation, selection, and awarding process of the lucky draw organised by MP Singapore Pte Ltd (“Organiser”). By participating in the Lucky Draw, the participant agrees to comply with the Policy detailed below. 

 Eligibility  

This lucky draw is open to individuals who meet the following criteria.  

• Participants must submit their entry before 5:55 PM daily. 
• The following people are not eligible to participate in the Lucky Draw. 
• Employees and their immediate family members and/ or relatives living in the same household. 
• PetExpo® vendors, exhibitors, partners, sponsors, contractors including their affiliates, subsidiaries, employees, directors and immediate family members and/ or relatives living in the same household.  

Contest & Lucky Draws
PetExpo® shall conduct three (3) draws over the period of three (3) days. The dates and times to be set out below:
 

• Each Participant can enter the Lucky Draw by filling out a lucky draw ticket indicating their name, email, and phone number.  
• Only lucky draw tickets attached with purchase receipts from PetExpo® 2025’s Exhibitors are eligible. 
• Each lucky draw coupon has two (2) parts. One part is to be placed in the lucky draw box together with the attached receipts and one to be kept by the participant.  
• The lucky draw tickets submitted for the said day will only be eligible for the draw on the same day. No lucky draw tickets will be submitted will be considered for another day other than the day it was submitted. 
• Upon submission of the lucky draw coupon, a hole will be punctured into your wristband. 
• Only one lucky draw entry is permitted per participant for each day of the draw.  

 Winner Selection 

• Winners will be selected randomly using manual drawing on site by a member of staff from PetExpo®. 
• The draw will take place at 6:00 PM daily from 25 April 2025 – 27 April 2025.  
• The winners will be announced onsite at the Pet Academy Arena.  
• If the winner is not around or fails to claim the prize at PetExpo® 2025, the Organiser will contact the winner through email and/ or telephone to arrange for a collection of the prize at the Organiser’s office.  

Prize Redemption 

• MP Singapore Pte Ltd may in its sole and absolute discretion and without prior notice, replace, change or substitute any prize with another of similar value 
• Participants are not allowed to exchange prizes for cash or other goods and services, MP Singapore Pte Ltd will not entertain any request for the exchange of prizes.  
• The images of prizes in all marketing materials are for illustration purposes only. Actual products may be different from the images shown.
• The prizes are provided on an “as is”, “with all faults” and “as available” basis. MP Singapore Pte Ltd does not warrant, represent or guarantee the usability or quality of the prizes, or that the claims made by the manufacturers, distributors and/or service providers of the prizes are accurate. To the fullest extent permitted by the law, MP Singapore Pte Ltd disclaims all warranties (whether express or implied) including but not limited to warranties that the prizes will meet the prize winners’ requirements, warranties of satisfactory quality. All warranty claims about a prize shall be directed to the applicable manufacturer/service provider and not to MP Singapore Pte Ltd. Upon the issuance of a prize to a winning Participant, neither MP Singapore Pte Ltd nor its employees, directors, officers, agents or assignee shall be responsible or liable in any way to any person for any prizes that are tampered, damaged, or not working properly.
• All prizes which remain unclaimed within (2) months from the announcement of winners, for any reason whatsoever, maybe donated to a charity chosen at the sole discretion of MP Singapore Pte Ltd. No further requests shall be entertained after this 2-month period.  

Disqualification & Fraud Prevention  

• The Organiser reserves the right to disqualify any participant found to be violating the rules, tampering with the Lucky Draw, or engaging in fraudulent activities.  
• Any attempt to manipulate the outcome of the draw will result in immediate disqualification.  

 Privacy & Data Protection  

• By participating, participants agree that their personal information may be used by the Organiser for the purposes of conducting the Lucky Draw and prize fulfilment. 
• Personal data will be handled in accordance with the Organisers’ privacy policy. The privacy policy can be found at https://petexposg.com/privacy-policy/  

Liability & Disputes 

• The Organiser is not responsible for any loss, damage, or injury related to the Lucky Draw or the prizes.
• In the event of any dispute, the Organiser’s decision shall be final and binding.  

Jurisdiction 

• Each party submits to the exclusive jurisdiction of the Singapore International Commercial Court all disputes arising out of or in connection with the present contract, including any question relating to its existence, validity or termination 

Amendments & Termination  

• The Organiser reserves the right to amend, suspend, or terminate the Lucky Draw at any time without prior notice
  

Pet Owners’ Responsibility

• Pet owners are required by law to leash your dog(s) in public places.
• Leashing the dog(s) is part of being a responsible pet owner. You can better control the dog and prevent it from getting lost or from disturbing others unintentionally.
• Dog breeds specified in the 1 Second Schedule of the Animals and Birds (Dog Licensing and Control) Rules must be muzzled in public.
  • 1 Second Schedule Part I: Pit Bull (American Pit Bull Terrier or American Pit Bull or Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier, American Bull dog), Akita, Mastiffs (Perro De Presa Canario, Neapolitan Mastiff), Tosa, Dogo Argentino, Fila Brasileiro, Boerboel and their crosses. Part II: Bull Terrier, Doberman Pinscher, Rottweiler, German Shepherd (Belgian Shepherd, East European Shepherd), Mastiffs (Bull Mastiff, Cane Corso, Dogue De Bordeaux) and their crosses.
• Dog owners must be responsible and considerate to others by making sure their dogs are not a nuisance e.g. excess barking, bad behaviour, aggressiveness.
• Owners are responsible for and must be able to handle their own pets. Please clean up after your own pet with pee pads and poop bags provided by the Organiser.
• PetExpo^® 2025 provides Designated Areas for Pets at the event. Please feel free to make full use of the Pet Toilets placed specially for pets to complete their businesses, be it big or small.
• By bringing pet(s) to the event venue, owners certify that their pet(s) are clean and healthy.  The Organiser will refuse entry for pets infested with ticks, are sick or unwell.
• By entering the event hall, all visitors fully indemnify the Organiser against all liabilities including but not limited to claims, damages, losses, injuries and/or death, for whatever reasons, caused by persons and/or animals. The organiser reserves the right to refuse entry or remove any persons and/or animals for any cause deemed not in the best interest to the event.

Photography & Videography Notice

By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/ their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media or any other purposes by the organiser of PetExpo^® 2025 (MP Singapore), its affiliates and representatives. Images, photos, and/or videos may be used to promote similar events, highlight the event, and exhibit the capabilities of the event. You release the organiser of PetExpo^® 2025 staff and employees, and each and all persons involved from any liability connected with the taking, recording, digitising, or publication and use of interviews, photographs, computer images, video and/or sound recordings. By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting broadcasting, web casting or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video or audio recording taken by the organiser of PetExpo^® 2025 or the person or entity designated to do so by the organiser of PetExpo^® 2025.

You have been fully informed of your consent, waiver, liability, and release before entering the event. If you have any queries, please contact info@mpinetwork.com.